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Review on Blumen Gardens by Kevin Dow

Revainrating 1 out of 5

Won't refund any money for dead plants (including their restock fee)

I was very disappointed with Blumen Gardens and their company and the way they operate. I ordered a bunch of stuff from them and they send me dead plants and terrible quality!

The first time I tried them, I decided to give it a shot since they were cheap? They had great prices but what about their shipping right?! Well as long as you order early enough (when they're open) then you'll be ok. Another thing is that they don't communicate well AT ALL ! We all know that communication is important especially when we need information or details on our orders. So if you can handle those things then go ahead an try them out BUT here's my part where everything changed for good!!

I got another chance to purchase from them and since they had these promotion going on (and I didn't know) and I thought the prices was right! So I ordered a bunch of stuff and they send me all dead plants !



img 1 attached to Blumen Gardens review by Kevin Dow

They tried to give them life by putting soil in the bag but it was too late! Those plants were already dying even before they decided to plant them!? It's like their quality control is bad or what?! Everything looked like crap when I received it.

So my husband who doesn't really mind these things called up customer service and let them know that we got all dead plants and we wanted a refund back plus we wanted another order just with GOOD VIABLE plants only this time!! And guess what happened next? They said no! FIRST: Blumen Gardens refused to refund my money for all the dead plants I received. SECOND: They were going to charge me a restocking fee of 25%!!! Thirdly: Blumen Gardens told us that they cannot send us anything else until we cancel our order and get a refund from them first!

What do you think about these things?! We paid for some really crappy quality stuff from them and they don't want to take it back ?!? What kind of company is this? It sounds more like SCAM ! Never heard of any business that refuses to give out refunds or even worse, won't send you new orders until your cancelled one has been shipped back!! Most places will happily do both but not here apparently.

So my husband threatened them with reporting them to the Better Business Bureau (BBB) and guess what happened next? Blumen Gardens decided they'll do a one time courtesy for us and send out new stuff ONCE WE RETURN OUR ORDER! Oh yea?! Well, don't you think it's too late now ?!? The plants are dead already. They're not going to come back alive even when we plant them!!

All in all, Blumen Gardens is decent only when you place your order before their cutoff date. I'd say about 2-3 weeks or earlier before any company closes up shop for the winter so keep this in mind when placing an order with them ! But be careful about ordering later than their cutoff dates they will try to push through

Blumen Gardens is a company that offers products at affordable prices. However, when you order from them and receive your product in the mail, it's not what was promised on their website. If you're looking for quality merchandise with fast shipping then Blumen Gardens may not be right for you.

Pros
  • Unique garden center offers the widest selection of plants
Cons
  • Pushed through too many orders at once and messed up the quality
  • Refused to send out new orders made before we cancelled our order

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