Its easy to use with all of our different programs, it gives us everything we need in one place! It helps keep track/organize tasks that are due or have been completed for each client.
Also great when you're trying not lose something important like an email from a customer. I wish there was more customization options available so they could be better customizing their own dashboard pages as well but thats just my opinion only!! The best part is its saving me time by having this system set up already because i don't waste any extra man hours going back through emails looking at them again before sending out another letter etc..