The software has all that we need in one place, from creating custom dashboards with our own KPIs right down through detailed reporting features such as roll-ups into tables or charts etc., plus it's easy enough even without technical expertise (as I am not).
It would be great if there was more outbound communication functionality - maybe via email? We are solving internal marketing problems like content creation & publishing but have also created workflows which send messages directly within certain groups/communities so they can easily find what information / material suits them best!