It's extremely robust and easy to use. The product can be set up very quickly so you'll have it running in no time. There are not a lot of options available when it comes to customization and additional features. That being said, the product works well enough that you won't need many more bells and whistles. This is great if your needs are simple as-is - monitoring user behaviors. I like how it's easy to use and understand. It has all the features you need for your website. The only thing I didn't like was that it was so expensive to get started with. You have to buy the whole suite before you can even start using any of the software. But once you do, it makes sense because it's very powerful. If you're looking for something simple and inexpensive to use but still powerful, this is one option. It helps me track my users' activity on my website and monitor what they are doing.