The customer support team was very helpful, always answering my questions quickly! I had some issues with pricing but the sales rep explained it in depth so we were able to iron out those kinks before going live.
We've been using metadata for almost 2 years now and have seen great results (from both our own data as well). It's helped us improve conversions by an average of about 12%. Our goal when evaluating options like this are usually around ROI or time spent implementing -Metdata has given me confidence knowing they will be there if anything goes wrong down the road which helps tremendously with trust factor.