First of all, the product is very solid (solid brass) and well made. However, there is one detail that makes the product literally unusable, hence the one star. The problem is that the entrance (the side facing the wall or gooseneck) is attached to the product ie doesn't rotate freely so you can tighten it while keeping your hand where it should be. The only way to tighten the product is to turn it completely inside out. That would be fine, except that if your strands don't match EXACTLY, the "arm" will be off-center. In my case it was completely on the side. There are videos in the reviews showing this problem. In theory, you could add a fair amount of tape to make it tighter, but it'll come loose easily. Or you can use a metal file to file down part of a man's swan neck. However, Wal-Mart sells a similar product for about the same price, and their product really works.
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