This device has only been used 3 times. hit his leg twice and had to turn it off to collect his thoughts. While hanging, he didn't respond to remote control prompts. After restarting, the device worked normally. Today May 20, 2013 I tried to follow the steps to get answers from the hotline for Toshbia. NO HELP. Then I had no queue to request a replacement but again nothing was available other than a gift card for the amount I paid well only on toshbia direct.com. I am sure that the State of Consumer Affairs will not accept this example with a one-year guarantee. There is still hope that Amazon will support this issue that they have had in the past. Don't settle for the low price, buy an upgrade and you'll be ahead of the game. disappointed by toshbia.
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