The system was easy enough for our staff to use, but we had some issues getting it up online quickly after purchase (it took several days). It did what I needed at first glance - no bells or whistles required! After using this tool for over two years now as well as other similar systems in previous jobs, there are far too many features not useful within my organization. This one has been great so far though because of its ease of use. We've used another product before where they tried to create an entire database/toolkit from scratch without much thought about how people would actually be able to utilize their products effectively. Instead of providing us all those options, these programs just provide simple functions like "clean room" which can easily be done by hand if necessary.