The support team is very quick at responding! They are always willing to help when you need it most!! I have not had any issues yet but this could be because we haven't used all features as much as others might use them or if there were other options out side of staywonderful for our needs (we don’t travel often). We like how easy everything can go through once set up so no worries about forgetting something down stream. It's nice having someone else worry over things such as booking hotels/airlines etc..