My most recent encounter contradicts Homend's assertion that they are committed to delivering the highest quality customer service and assistance in the industry. I have made numerous attempts to get in touch with their customer support team, but I have not yet received a response that meets my expectations. It would appear that their dedication to continually improving both their products and their services is nothing more than an empty promise. This online retailer does not meet my standards for providing dependable service and support, so I cannot recommend them to anyone.