Love the look and practicality of the item. And both I and my husband know how to install these. But the interior part of the support, which is held in by a set screw, is supposed to come out so you can screw it into the wall. Then you place the exterior part of the support over it and tighten the set screw. GREAT. But the interior part would NOT come out. It was like it was glued or welded in. So we returned the whole thing.
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