The backpack is of good quality and is well padded for the laptop. There is plenty of room for other things. The small padded pocket on top is a nice touch and is good for sunglasses or anything you wouldn't want to get scratched. For the money you can't do better then the Brenthaven 2071102. There are only three things I don't like:1. The chest strap doesn't come off. These are only useful if you are riding a bike otherwise it just gets in the way. For some reason Brenthaven sewed the straps together so the only way to remove the chest strap is to cut if off. I am almost to that point.2. The handle presses against my neck. The top handle for this bag connects the shoulder straps about an inch down. It's not painful and doesn't rub, but it is annoying.3. The iPod pouch sits against your back. I knew this when I bought it thanks to the photos, so it wasn't an unpleasant surprise like the chest strap and handle. I do think it was a stupid design decision. If you need to change anything you have to take off the backpack to get to the iPod. It works fine if you have a long playlist and you don't plan on touching the device until you have reached your destination. Otherwise it is just a wasted feature, inferior to the pants pocket.EDIT Nov. 2015.I have been using this backpack nearly everyday for 5 years now and it still looks new. No damage, no wear, no broken zippers. Better yet, no damage to my laptops. The quality of this product is excellent. I did end up cutting off the chest strap. I no longer notice the handle pressing on my neck. Given its quality I have raised it from 4 to 5 stars.
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