I love the ease of buying online as a busy pet owner. However, shopping at Beneful's website was anything but hassle-free for me. Both their website and their support staff let me down. To begin, their website is clunky and antiquated. Finding what I needed was a hassle, and the purchasing procedure was cumbersome and time-consuming. Their internet persona gave the impression that they weren't trying very hard. In addition, I contacted customer support because I had a problem with my purchase. It took me a while to reach someone, and when I did, they were useless and didn't seem to care about finding a solution to my problem. In general, Beneful's web business is not one I'd advise patronizing. It's not worth it to deal with their confusing website and inept customer support. Many other internet pet shops provide a more satisfying buying experience.