I really like how easy it is to use, as well that you can add multiple accounts into one profile so if someone from your agency wants more control over their account they don't need to create another separate page just for them! Honestly haven’t found anything i dislike yet that isn't common with other social media management tools out there in general- but maybe thats because its super user friendly :) If nothing else this makes sure we get our daily posts or tweets scheduled every day without having any issues doing so ourselves (which honestly would be quite time consuming using some of those programs).