I recently made a purchase from COOKLOVER's online store, and I must admit that I was utterly let down by the entire process. Finding the things I was looking for was challenging due to the website's lengthy loading times and navigational difficulties. The checkout process was a hassle when I did eventually found what I needed; I had to re-enter my shipping and billing information before it was accepted. However, the worst was yet to come. I was horrified to see that the things were of such poor quality when my order eventually arrived. The non-stick coating was already coming off the thin, flimsy pots and pans. The dining and kitchen equipment were equally underwhelming, made of subpar materials. To make matters worse, I encountered nothing but annoyance when I attempted to contact customer support to obtain a refund. The staff members were useless and didn't appear to care about fixing my problem. Overall, I had a terrible time shopping at COOKLOVER's online site. I would suggest anyone thinking about doing business with them to think twice and look for a more dependable and respectable retailer.