I had been with another insurance carrier for many years but decided to switch when my rate increased so much they were not able to keep up as well anymore (as other carriers). My rates have gone down since switching over! The best part is all employees here seem very friendly & helpful at any given moment - never felt like i was being ignored by anyone there which made me feel alot better about working in an office environment again after several bad experiences elsewhere before this one!! Nothing really specific dislike either it's just overall great experience from start till today no problems whatsover would recommend 100% if someone asked how did u find them? Lower premiums lower cost per insured person etc.