I like the fact that it allows me to do conference calls without having to pay for them, which is great for small businesses who don't have enough money to afford those. The only thing that I dislike about this product is that sometimes when I'm trying to make a call, it takes forever to load and sometimes it just freezes. Sometimes it doesn't even load at all. But overall, it's okay. I would recommend it because it's free and it helps out small businesses. I am using it in my job as a customer service representative.