Fist of all I'm a bit of a skeptic but I had to try something. Being in construction the headaches, back issue and plain soreness at times kept creeping up and repeated visits to masseuses or therapy wasn't working into my schedule, never mind the cost.The first one I received was defective. but to my surprise a replacement was shipped to me immediately so no issues. Five stars on support.Now about the Massager. This works so well that I was compelled to give it 5 stars as well, but it does takes a few times to get used to the pressure of the rollers. You have to train your body to the movement and learn to relax and let it do it's work. The first time I used it I left myself sore, It felt wonderful but I dare say I pressed a bit too much into it. Now I've learned to relax and use it several times a week, if not more, and it does help. But you have to use it that's the key. You can feel the heat function but it's not overly hot, and it does run on 15 minute intervals then shuts off but you can turn it back on. I'm 5"11"/195 and my daughter who's 5'2"/98 lb's uses it as well so as you can see height and weight is not really a requirement. The neck function which is only adjustable up and down and does reach my Trapezius can be run independently, or set it and go for the full body experience.The only issue I had was with the straps used to secure it to a chair, they're too short for anything wide. I did purchase a 2 inch wide velcro strap from Walmart and it worked out perfect.All in all it was a great investment and I do recommend it for anyone with similar aches and pains.
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