The best thing about Lucas Move is the ease of use. There is nothing to setup. It works with our phone system and our computer systems and it is very easy to use. A few times i had to restart the computer but that was it. I would highly recommend this program to anyone who uses a headset for their job. I am a data entry person and I use it for that as well. The software is very easy to use and everything is right where I need it. I can have my headset on and be able to type the keystrokes without having to take my hands off of the keyboard. I like that we can use it with any headset so there's no need if you have multiple people using different ones at once! The software itself has some glitches (it freezes sometimes) but overall its pretty good as long your not having too much trouble figuring out how everything works together!! It makes things easier when running around in my vehicle since i dont always want or know what everyone looks likes haha.