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United States of America, Vallejo
1 Level
710 Review
30 Karma

Review on FRANKERS by Brian Avila

Revainrating 2 out of 5

Critique of the FRANKERS Website: Some Room for Advancement

While I do value FRANKERS' dedication to providing excellent apparel, footwear, and accessories, my online shopping experience with them has been less than ideal. The website is complicated to use, but they have a wide variety of products. Finding what you were looking for was a chore, and the search bar wasn't always reliable. The product descriptions could also use some work; there were instances when I wasn't entirely clear on whether or not a given item had the promised specs. They have a helpful customer support team, but their return policy left me scratching my head. Returning an item was more of a hassle than I would have preferred, and it was unclear what was returnable. Nonetheless, I believe that with a few tweaks, FRANKERS could become a fantastic web shop. Customers would have an easier time finding and buying goods if the website was more easily navigable and the product descriptions were more thorough. Customers would be reassured by a simplified refund policy and more willing to make purchases as a result. I think FRANKERS has great promise as an e-commerce website. There's always space for development, but I'm encouraged by their dedication to producing excellent goods and providing first-rate service to their customers.

Pros
  • Superior assistance for clients
Cons
  • Insufficient sizing choices