The best thing about this product are its ability in managing multiple tickets at once as well for time tracking purpose which helps me keep track with my team members work progress easily without any hassle or confusion! I haven't found anything bad so far but it's still under development phase (but i don’t think there will be much changes). It has been very useful when working remotely from home because we can quickly see who did what tasks within our projects/projects assigned by us etc.. This platform also gives you access all your email accounts through one portal thus making things easier than having them scattered around different platforms like outlook mail client!! Time Tracking feature really helped make sense out how long each task took before assigning new ones since some people have tendency not doing assignments properly due busy schedule sometimes. You should try using top desk if ever considering such type software otherwise just go straight ahead buying other products available already made instead spending money paying someone else services. ! We use.