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Review on 🚰 WEWE Brushed Nickel Pull Out Kitchen Faucet, High Arc Single Handle Stainless Steel Sink Faucet with Pull Down Sprayer by Andrew Schobinger

Revainrating 5 out of 5

Impressive Wewe customer service

I have had a Wewe A1001L faucet for a long time. A small but annoying drop appeared on the atomizer. I asked Wewe customer service for help. In general, I wanted to know how to disassemble this faucet. I naively thought that I would have to replace the broken washing machine, but I didn't know how to disassemble the faucet. I have emailed Wewe at the address provided on their website. To my surprise, my email brought the best support I've ever received from a vendor. First I was guided to fix the problem with a quick response. After the error was discovered, a replacement cartridge was immediately shipped to me by plane from Hong Kong. The package includes all the necessary parts and even tools. Instructions with practical photos came by email. Replacing the failed cartridge took a few quick and easy minutes. I'm really impressed with the support that Wewe has provided. The backup provided for their product was outstanding, the best I have ever experienced from any manufacturer. I am an engineer and have dealt with many manufacturers over the years, regardless of the cost and complexity of the equipment, this has been the best support a manufacturer could offer. Many thanks to Wewe for this exceptionally fast and high-quality support.

Pros
  • Nice packaging
Cons
  • Questionable purchase for the elderly