The ability to have an entire platform for tracking all of our social media efforts has been very helpful! I love when they send me emails with tips or tricks so it's easier than having 2 different programs open at once (Buzzstream vs Facebook). Sometimes we can't see posts from others because their account is set up differently but if there are any issues just contact support through email & everything should be ok within minutes!! We've gotten great results using this software - especially since most people don’t know about how important SEO / Social Media Marketing really IS anymore. The tool is very intuitive and easy to use. I have been using it for a few months now and I have not encountered any of the problems that some other reviews have mentioned. I highly recommend BuzzStream. I have not encountered any problems yet. I'm currently using BuzzStream to help drive traffic to my website. I am also using BuzzStream to help drive traffic to my blog. I have had great success with both of these tools and I highly recommend them.