I love how easy it is for me as an individual who has no coding ability or design skills at this time! The support team are very helpful too which makes things easier when you're stuck with something that's not working properly (which happens every now & then).
This could be improved by adding more features like customizing colors/fonts etc., maybe even add some new testimonial widgets instead? But overall i can't complain about anything in particular - they do what their stated purpose-to provide simple solutions using prebuilt templates without any hassle from code /designing part so far :).