I love that it allows me to quickly create reports, track incidents & events at my department! It makes tracking our budget easy too which helps us make sure we are spending money where necessary while saving time by having everything in one place - no more searching through spreadsheets or folders looking up information from previous years!! Nothing as yet but there's always room for improvement with any program/software out here right? That being said i'm pretty happy overall about this product so far-it really does help keep things organized (I hate clutter!).