It is easy to use, it has all features you need for your fire brigade business (e.g., alarm monitoring). The customer support service from Fire Shed are very good as well! Nothing in particular. I would have liked more training before using this system so that i can fully understand how everything works but overall its been great working with them over last couple of years now. Their customer care team helps us out every time we have an issue or question about their product which makes me feel reassured when dealing with these guys at times. We started off just doing basic things like creating alarms etc but they've helped expand our services further than what was originally planned since then.