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764 Review
60 Karma

Review on Mercedes Transcription by Joseph Katipally

Revainrating 5 out of 5

Great Customer Service & Timely Turnarounds

I like that they are able to work with us as we go through our process of implementation. They were able to handle all aspects of our project from contract signing, training staff, tech support and more. The turnaround time for turn arounds was also very quick! We have had no issues thus far. It would be great if there could be some type of online portal or dashboard where you can see what is going on in your account without having to call them every day. We needed someone who understood how insurance works and helped navigate those details. Our team has been extremely happy working with this provider.

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Pros
  • Their service exceeded my expectations especially after other agencies did not fully understand health care coding requirements which led me down an unproductive path at first but now it's almost finished so thank goodness!!! Great job guys!! :)
Cons
  • Zero