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Israel, Jerusalem
1 Level
461 Review
0 Karma

Review on Eshopps AEO14005 Reef Sumps Rs-100: The Perfect Addition to Your Aquarium Tank by Veronica Cox

Revainrating 1 out of 5

Terrible product, worst customer service

Terrible product and terrible customer service. Weak cheap plastic that tears in transit. If 4 arrived broken, the 5th has a manufacturing defect (leaking due to a fillet weld). I contacted EShopps, it seems only one person works there, it took them 2 weeks to reply to my email. Then, during our conversations, she went on vacation and no one else seems to be checking her sales and support accounts. They are not responsible for their product so I spent $100 on a cesspool that is leaking water and they are not helping. I expected them to say they would send a replacement due to a manufacturing defect. I recommend you take a look at Innovative Marine.

Pros
  • Consistent test results
Cons
  • I don't remember but there was something