The software is very user friendly, easy enough for anyone with little or no IT experience (and even some who have) can use without much training! I love that it has an excellent customer service team behind every product they build - if you ever run into any issues their support staff are always there at your side within minutes!! Nothing yet really since we haven't had many problems but so far everything works like intended; great all round package which would suit most small businesses perfectly well when considering how useful its core functions provide as opposed having one piece missing from what could be considered otherwise perfect overall system.- Ease Of Use/Interactivity With Customers &.