It arrived 4 days late but it's a USPS error. There are no instructions and I have never done this type of repair before. I'm a homeowner learning on the go, I'm 30 years old. Took me 4 minutes to remove, clean and reinstall the ceiling. Much better! These are small fixes along the way that will keep your home beautiful. Do not be afraid of such projects. I don't think the springs are swapped either. That curved spine on the ends keeps it in place very well.