I was eager to check out Gangang's web shop because I am new to DIY house remodeling. Unfortunately, I didn't have a good time at all. The website was cumbersome to use, the products were of low quality, and the support staff was of little assistance. I had a hard time navigating the site because of the cryptic and impenetrable language used throughout. When I did track down a product, it was frequently out of stock or unavailable by the time I made my purchase. I tried to get in touch with customer service, but their answer was delayed and useless when I needed their aid. They clearly had no interest in assisting a new customer like myself in locating the necessary items on their website. Overall, shopping at Gangang's online store was a terrible experience for me. In my capacity as a non-native English speaker looking to enhance my living conditions, I want the services of a store with a user-friendly website, extensive product offerings, and responsive support staff. All expectations were not met by Gangang.