I like that it's easy to use once you get used too! It has all my favorite features in 1 place so when i need something specific its right there at hand without having 2 programs open or searching through menus/windows etc.. The only thing about skills which could be improved would have been if they had an option where we can save our progress instead just being able not do anything until next time around but then again this might make things harder than needed? Definitely try out Skillsoft first before buying any other program because their customer service was great & very helpful throughout every step from start till finish even after purchase!! We are using skill soft mainly due to ease off learning curve plus benefits such saving money by doing most work online rather going into office setting up appointments ect.