The most useful feature is the ability to create custom reports for any project or task we have in our system - it's great when you need an overview of your progress as well as more detailed information about specific tasks! I wish there was easier access/navigation between subprojects within larger ones (e.g., from "Project 1" back into Project 2). We use this software daily, so that saves us quite some time each day. It helps keep track of all aspects related to our work by automatically updating itself whenever changes are made.