Review on 🚲 ROCK BROS Waterproof Carbon Leather Bike Rack Bag - Versatile Trunk Pannier for Rear Cargo Storage by Brent Borseth

We bought this for our son's birthday. He loved it. He used it about 3 times and immediately the zipper in one of the side pockets broke. I tried emailing the seller through their website, they advised me to contact them through Revain, I tried that, no one answered me. So this is a great bag but the customer service could be a lot better. I am writing this review as a last resort. I didn't want to make our complaint public because it was a good sale and appears to be a one off breakout (others don't say so). I just want to exchange I wish it wasn't that difficult. UPDATE - I heard from you after this was posted. They sent a brand new bag and were very satisfied. My son has since moved out and I have taken possession of the bag. I love it. It works great on my RAD City ST.