I like that it is easy to use, has many features at an affordable price point (free trial).
The support team can be slow but they are always willing too help if you ask them directly instead of waiting in line or asking other customers who have had issues with their product before your inquiry was resolved by someone else! Some functions aren't as intuitive so there's room here for improvement - some things could definitely get better user experience wise when using this software. It does what we need though; helps us keep track of our users' activities online via web logins etc., keeps tabs on any suspicious activity happening around those accounts/pcs which may lead up tot he theft / misuse of data & info from said system(s) where applicable such as credit card numbers etc..