This is my second. The first one broke and almost cooked my fish. The second temperature dropped and the tank stopped heating. I will never buy this brand again. The first one I thought was just defective and I was disappointed that there was no refund and it worked for 3 months. I'm very frustrated and should be able to return the second one but can't because it worked for a month. The reverse window is closed. I have had 5 tanks in my house for many years and many different brands of heaters. This has never happened to me with any other heater. Luckily I have thermometers in all aquariums and check them regularly. This product is terrible and they don't support their product by offering refunds for defects. You lost my business.
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