I like that it is easy enough so anyone can use without having any training or previous experience with software of this type, but also has all features needed by larger companies as well! The interface could be made more user friendly if there were less options available in each menu option which would help people who are not familiar w/ using such programs find their way around quicker & easier than they currently do (which requires some trial an error). It's very helpful when you have multiple employees working together from different locations within your organization because we've been able solve many problems quickly due to its ease of access via mobile devices / computers etc..