The ability of archiving all my emails through one platform has made life easier for me! I can easily archive everything from SMSs (which are not very important) as well as email communication which is really helpful in terms of saving space - it helps keep your inbox clean!! Nothing much yet but when there will be issues we would have easy access via our dashboard so nothing like any complaints here :) We use this service mainly because its quite cheap compared to other services out their & saves us lotsa money too ;) The platform is very easy to use and has many features which makes it easier for us to manage all of our campaigns in one place. It also allows you to track your ROI so well! I have not come across any downsides as yet but would love to hear from other users if they do exist. We are able to easily create new accounts within the system and can even set up multiple profiles (eg different departments) which helps keep everything organised.