The ability to add video links directly into emails is very easy to do and allows us to customize our campaigns with ease. I have only had one issue with this tool which was resolved quickly and efficiently by their customer service team. This is easily the best email marketing tool for our business. Their support team is amazing and they are always quick to respond and help out with any issues that may come up. We cannot communicate effectively without using video in emails and this has allowed us to reach more of our clients and prospects than we could before.