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LivingLens Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.7
Marketing, Consumer Video Feedback

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Description of LivingLens

LivingLens helps the world's best brands and market research agencies work with video feedback at scale by analyzing the data contained within speech, sentiment, emotion, and tone. Our video intelligence platform automatically extracts insights and identifies key themes that take you to meaningful content quickly, so you can tell powerful stories to inspire action and drive change within your organization.

Reviews

Global ratings 3
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Type of review

Revainrating 5 out of 5

Insights into Sales Calls made through CRM

The ability for the software to run offline without wifi is amazing! Once it has connected to internet, all relevant information comes in real-time and I have been able to analyze my callers very effectively. There are certain times when one of our team members fails to pick up their phone or they do not respond as soon as we expect them too but luckily there is an option to resend again which makes things easy. It takes some time to understand exactly how this tool works but once done…

Pros
  • Also allows us track metrics better by knowing every minute interaction made through LIVE agents (like average talk length)
Cons
  • Not bad

Revainrating 4 out of 5

Easy to use and navigate for everyone

I love how easy it is for people who are not tech savvy or have never used this type of software before could use as well. Even my mom was able to figure out all her questions without any help from me! It does need some training first but if they do then it would be great because its very simple and straight forward once trained correctly. Nothing really nothing there dislike about livinglens i like everything just wish more features were added when using such an amazing service but thats what

Pros
  • Easy access
  • Simple, quick answers
  • Fast support by phone calls/email.
  • Very helpful customer care reps that can solve your problems fast & good knowledge with our business needs.etc :)They always provide best solutions accordingto their experience which we find so much useful..good things happen sometimes ;)
Cons
  • Somewhat

Revainrating 5 out of 5

Great tool for getting insightful analytics

It's easy to use, has lots of custom features and you can make it so that it listens only from certain locations (which could be very helpful when using video in a workplace). The platform works with all common video software. You'll need to train it to understand your clients or employees or customers, but this is the only really big downside. It helps you analyse the emotions on the faces of the people you are recording, but it doesn't always catch all the nuances and subtleties you can use…

Pros
  • Ease for analysis
  • Easy interface
  • Great customer support serviceI like best:
  • All kinds Of analytics
  • Emotion Analytics
  • User tracking & engagement.
  • Facial expressions recognition
Cons
  • Nothing