I like that it keeps my inbox organized, so when something comes in from one of our clients or vendors you don't have to go through email notifications which can be distracting at times. Sometimes there is lag time between sending messages then responding back via chat, but this seems minor considering how many people use gwapit as well for work related purposes. It's easy enough to learn/use if they ever add more features later down the road. The biggest problem we are having right now isn't necessarily gwapits fault; however its definitely getting better each week. As long as everyone continues their support & follow up, things will get fixed faster! We've been able to track all client requests quickly thanks to Gwapit.