The main thing that I like about this software is how it organises everything perfectly for me, as well as giving all my clients access to their own accounts which saves so much time! It does take some getting used too but once you understand what your doing then there's nothing better really. There are not many good things at first glance, however if they can add in more features such as creating multiple user profiles etc., i would definitely use them again! They have been able to save us hours of work every week with our emails sent through out day by emailing different members within our team rather than having an extra 10 people check each one individually throughout the working days/weekend.