My favorite feature of mapping.works is that it helps me see my entire sales funnel in one place. Before this I had to use several different tools to pull all my data together.Mapping.works does this for you so now we are able to easily track our business performance data and trends throughout the year. I wish that there was more flexibility with scheduling reports. It can be very hard to schedule reports when there are multiple people using it. It has also been challenging getting it to update our system. Our sales team uses it to map out the entire sales process from prospecting to booking. We have also used it for our internal reporting purposes as well as our accounting department.