I haven't found anything that is not good about this freight forwarding services! They are always prompt with their replies regarding my shipment status or any changes in it as well which makes me feel secure working around them even though they're located outside our country (USA). The only thing i might dislike now would be when you try contacting someone through phone during off hours like 2am-3 am but don’t worry because those people will get back quickly once awake :D Nothing at least yet! Their rates seem fair compared other companies out there so far no complaints here if one has please provide feedbacks below since we want everyone else benefit too by reading reviews :) My shipping costs were cut down drastically compare buying insurance alone plus using cheaper rate than others who charge high fees just due credit card transaction fee etc..