The most helpful thing about this software is that it has a lot of features for creating surveys. You can also customize the questions you want to ask in your survey. I think that the interface could be better. It's difficult to navigate through the different tabs and sections. Also, some of the questions are very general so they're not as useful as more specific questions would have been. We've used this product at my previous job and we had a great experience. We found out what our customers liked and disliked about our products and services. This helped us improve our products and make them even better. We also used it to communicate with our customers.