I like how easy it was to set up my account, as well as add new patients in no time! The customer service has been excellent so far when we have had questions or concerns with any aspect of using this software. So far there haven't really been many problems/issues at all - but if you do find something please let me know immediately because i am always looking out there for ways to improve things!! Having an online patient portal which allows us access anytime from anywhere makes life easier than ever before (we can now work remotely without having to be physically present).