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Kaushik Hall photo
Poland, Warsaw
1 Level
706 Review
58 Karma

Review on Auperwel by Kaushik Hall

Revainrating 3 out of 5

Unhappy with the customer service provided by Auperwel

I recently bought some beauty and personal care items from Auperwel's online store. I was, however, really dissatisfied with their customer service. First of all, despite paying for expedited shipping, it took about a week for my purchase to arrive. My frustration increased when I phoned their customer care staff; they were unreachable and useless. In addition, the products' quality fell short of what I had anticipated. My skin became irritated by the ineffectiveness of the hair removal and shaving creams. Even the women's care items fell short of their claims. The procedure for returning the items and receiving a refund was needlessly difficult and time-consuming. To put it mildly, my overall experience with Auperwel has been dismal. I am displeased with them and hesitate to do any more business with them because of their bad customer service and inferior products. I wouldn't advise anyone looking for trustworthy and efficient cosmetics and personal care items to shop at this website.

Pros
  • Extensive selection of cosmetics and toiletries.
Cons
  • Few options for men's grooming items.