It is very easy to use, there are several tutorials online that explain how everything works! The customer support team has been really great so far - getting things set up can be confusing at first but they were always able to help me figure it out! I don't like having two different platforms for my business data (ie one in tacticianone and another in excel). There have also been times where the program just freezes or doesn't update correctly. If you're looking for an inexpensive way to build your geodatabase without spending hours learning how to do this manually then this system will work well for you- it's not perfect by any means, though if you know what you want you'll end up with something pretty close. We needed a simple and affordable platform for our sales reps to access their own territory information since we had very little time to learn on our own.