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Puerto Rico, San Juan
1 Level
709 Review
42 Karma

Review on Snugg by Thomas Ramirez

Revainrating 2 out of 5

I'm Disappointed in Snugg's Products Due to Their Low Quality

Because I use my phone so frequently for both business and personal reasons, I am always on the lookout for high-quality accessories that will help me safeguard and improve the performance of my device. My interest was piqued when I discovered Snugg's online store, which specializes in holsters, sleeves, and covers for mobile devices such as smartphones. I placed an order with Snugg for a folding case for my phone in the hopes that it will offer the necessary level of protection as well as convenience for me. Having said that, the product's subpar quality was a major source of my frustration after it was delivered to me. The embroidery was inconsistent, and the fabric was thin and easily torn apart. Because it wasn't the right size for my phone, I had to keep adjusting it in order to keep my phone from falling out of the case. When I contacted Snugg's customer service to request a refund or exchange, the representatives I spoke with were unhelpful and appeared disinterested in resolving the issue I was having. I was informed that the container could not be returned and that I would have to make do with it going forward. The products that Snugg offers are, in my opinion, of low quality, and the company's customer service is subpar. If you're looking for dependable and long-lasting phone accessories, you shouldn't make your purchase from this business in my opinion. Look elsewhere for a more satisfying solution to your problem and save yourself the trouble.

Pros
  • Products that last and are built to last
Cons
  • fewer choices for colors and designs.