The product has an easy to use interface that allows me (a non native speaker) do my job without getting into trouble at all! Easy access from home or mobile devices as well is very convenient! I am not sure yet if there are any downsides but i have never encountered anything bad so far!! If you need quality transcription services look no further than this software. Excellent price/quality ratio it's perfect. ! My clients appreciate how efficient our team works in delivering documents quickly due its ease of accessibility through online portals!!